At My Makeup Story, we strive to ensure your satisfaction with every purchase. If you encounter any issues with your order, our return policy is designed to provide a seamless and fair resolution. Please read the following guidelines carefully:
Initiating a Return:
You may initiate a return within 3 days of receiving your order.
To begin the return process, please contact our customer support team through Email or WhatsApp.
Eligibility:
Items must be unused, in their original packaging, and in the same condition as received.
Damaged or Defective Items:
If you receive a broken, damaged, or defective item, please notify us immediately.
We will arrange for a replacement or offer a refund, and return shipping costs will be covered by My Makeup Story.
Refund Process:
Once your return is received and inspected, we will process a refund to your original payment method.
Please allow a few business days for the refund to reflect in your account.
Non-Returnable Items:
Some items are non-returnable for hygiene and safety reasons.
Contact Us:
For any questions or assistance regarding returns, please reach out to our customer support team.
My Makeup Story values your satisfaction, and we are committed to addressing any concerns promptly and fairly. Thank you for choosing My Makeup Story – your trust is important to us.
